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Friday, 08 April 2011 09:38

Aged Care Complaints Scheme: Proposed Complaints Management Framework

This submission was developed by BlueCare, the Queensland based aged care service that is part of the UnitingCare network. BlueCare has significant expertise in quality improvement in aged care, on which this submission is based. Other services in the UnitingCare network have endorsed this submission and support the commentary and recommendations made.