UnitingCare Australia welcomes the opportunity to submit to the Department of Jobs and Small Business as part of its consultation process on the Next Generation of Employment Services.
We support the need for design and implementation of a user-centric system that recognises the diverse experiences of jobseekers. We acknowledge and support the findings of the Department-commissioned research undertaken with jobseekers, which identified that many complex life issues can impact on jobseekers’ motivations and their ability to participate in work. We agree that the systems and support structures that jobseekers engage with presently are often highly complex and can impose administrative and emotional burdens, in turn, impacting their ability to secure sustainable, meaningful work. The future employment services system that supports people into jobs must therefore make provision for these issues and be designed with a client-outcome focus at its heart.